Support Policies and Conditions

I.R.I.S. technical support services include recommendations on:

• Installing an I.R.I.S. product on any of the operating systems listed in the System Requirements for the product
• Activation (except for IRISPowerscan 10 & 11)
• Using the functionality described in the product documentation

I.R.I.S. technical support services do not include any of the following:

• General computer or networking education
• Coding or creation of custom modules or solutions
• Using or configuring third-party products

Issues that are not covered by the I.R.I.S. technical support services may be covered by the maintenance/vip support whose terms and conditions can be viewed here.

I.R.I.S. provides FREE technical support ONLY for registered users of SOHO products (IRIScan, IRISPen, Readiris). For Professional Products (Readiris Corporate, Cardiris Corporate, IRISmart File, IRISmart Invoice, IRISPowerscan, IRIScan Pro) technical support is eligible ONLY under a valid Maintenance contract. Technical support is usually available for the current version and the previous version of a product. Please refer to table to verify whether product version is still supported or not...

To stay up to date with the recent Microsoft and Apple operating systems, our support policies has been updated. We will continue to support the oldest product versions until 24/01/2024.

Below, you will see the products for which support will be stopped because they are obsolete and do not match the necessary requirements to work properly on recent OS.

The products listed below are categorized by family.

Oldest Software versions included with IRIScan scanners will not be supported any more.

Customers who purchased recent IRIScan scanners with older software have the opportunity to upgrade to a supported version, when available.

Please refer to this article for a complete list of what is available.

* Hardware components of these products are covered by 2 years warranty.

For the products below technical support is provided in accordance with the maintenance agreement included in the product. Support will be not be provided if the end-user maintenance is expired.

Note that all activations request should be sent to [email protected]

Software Support does not cover:

• “End of life” IRIS products, versions not mentioned in the above list.
• Modifications made to the standard Software application by Licensee or third parties.
• Applications developed by Licensee or third parties, Products, services or functionality not provided by I.R.I.S.
• The use of an operating system or any software or hardware or networking system(s) not approved by I.R.I.S.
• Interconnection or integration of the Programs with products not designated Certified or Supported by I.R.I.S.
• Errors caused by third party products or incorrect system parameters.
• Use of the Programs in a manner for which they were not designed.
• It will be assumed that users of this service are generally familiar with the use of microcomputers.
• I.R.I.S may restrict the use of this service if the Licensee repeatedly makes requests for information which is contained in the User Guide, Manual, and FAQ.

I.R.I.S. retains the right to modify this Technical Support Conditions without prior notice.