Services & warranty
IRISCare -Coaching 1h / 3H
- One-hour support to get your product up and running. With this support service, you will benefit from personalized assistance as you get to grips with your IRIS product and/or software. This includes a detailed presentation of your product's functions, to help you get the most out of it. This service does not cover customization or technical support dedicated to an existing solution or project.
- Our specialists guide you step by step. An IRIS expert will accompany you remotely and guide you step by step through your first use of the IRIS product. He or she will ensure that your IRIS product and/or solution is correctly configured. Our specialist will answer all your user questions for one hour. This service consists of an appointment (at a time of your choosing) on working days with one of our specialists. Service available in English and French. Eligible countries are France, England, Germany, Belgium, Holland, Luxembourg, Italy, Spain, Switzerland, Austria and Poland from 10 AM to 4 PM CET, and the USA from 10 AM to 4 PM Florida Time.
- One-hour coaching with an expert
- Product commissioning by a specialist
- Step-by-step explanation of how to use the IRIS product
- We answer all your questions
