The following product families have access to the IRISCare guarantee: IRISPen, IRIScan Mouse, IRIScan Express/Executive, IRIScan Book, IRIScan Anywhere, IRIScan Pro, IRIScan Desk.

Yes, provided that your IRISCare guarantee has been purchased within 30 days after your original product purchase and is on the list of products eligible for the benefits of IRISCare.

No. Your product must be under the “standard” guarantee (2 years in Europe, 1 year in the USA) to be able to take advantage of the IRISCare extended warranty.

IRIS takes care of the transport costs (in both directions) for your malfunctioning equipment. This offer covers: the outward transport cost to send your product to IRIS S.A., exchange for an identical new product or one with equivalent functionality, as well as the return transportation of your product.

The return processing time is a maximum of 10 business days from receipt of the product.

The IRISCare service does not cover the replacement of consumables and/or accidental damage and/or incorrect use of the product.

You can request this service at any time by e-mail or online. Remember to give the serial number or batch number of your scanner so we can process your request as quickly as possible. Your request must be accompanied by product proof of purchase to be eligible (copy of bill receipt, invoice, etc.). Do you have an IRISCare guarantee? Contact us by e-mail at: [email protected] or complete the form on line at www.irislink.com/iriscare

1. The device must be placed in its original box or a sturdy box with sufficient protection to withstand transportation. Any damage in transit to our premises resulting from inadequate packaging is your entire responsibility and voids the guarantee.
2. As soon as your repair request has been registered by our service department, you will receive a confirmation e-mail and we will arrange for the haulage company to pick up the equipment. The pick-up will take place within 10 business days after confirmation, during office hours (8:30 AM to 6 PM).
3. After the equipment has been received and examined, a new device will be sent to you at the pick-up address at our expense (applies only in the countries listed**) ** Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United States